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Summary
Customer Support Operations team’s specific label taxonomy for tracking work in GitLab, covering five scoped label families: Stage (workflow position), Validation (review status), RequestType (work category), Customer (origin team), and Priority (urgency level), plus a roadmap flag.
GitLab 客戶支援運維團隊的標籤分類系統，使用五組 Scoped Label 追蹤工作進度、驗證狀態、請求類型、客戶來源和優先級。
Key Points
- Stage labels: Triage → Planning → Scheduling → Queued → Development → Validation → Implementation → Completed/Backlogged/Blocked (all scoped, mutually exclusive)
- Validation labels: Skipped / Awaiting / Received / Rejected — tracks whether validation occurred in the Development stage
- RequestType: Bug / Feature / Incident / Administrative
- Customer: ETA / Security / Engineering / Finance / People / Support / Field / Marketing — identifies the requesting department
- Priority: 1 (urgent) through 4 (low)
- Labels applied via UI sidebar Edit or
/label ~"LABEL_NAME"quick action (tilde required) - Remove with
/unlabel ~"LABEL_NAME"
Insights
- The Validation label family is a non-obvious addition — it decouples “did we validate this?” from the workflow stage, enabling reporting on validation coverage independently of where the issue currently sits in the pipeline.
Connections
- Issue boards — these labels drive the Stage and other boards
- Labels project management guidelines — general label design principles behind this taxonomy
Raw Excerpt
“Stage labels are used to indicate what stage an issue is currently at. Note: These are scoped labels, meaning only one of them can ever be present on an issue at a time.”